Question 1

Where is my order?

Accepted Answer

We use Printful to print and fulfill orders. These are the shipping times provided on their website:

Domestic shipping (US and Canada)
Flat Rate (Standard) (3–4 business days after fulfillment)
Standard rate with CO2 offsetting (3–4 business days after fulfillment) 
Express (1–3 business days after fulfillment)
 
International shipping (US and Canada)
Flat Rate (Standard) (5–20 business days after fulfillment)
Standard rate with CO2 offsetting (5–20 business days after fulfillment) 
Standard DDP (3–5 business days after fulfillment, up to 12 business days to the Atlantic region) Canada only 
Express (1–3 business days after fulfillment)
 
International shipping (Europe)
Flat Rate (Standard) (5–20 business days after fulfillment)
Standard rate with CO2 offsetting (5–20 business days after fulfillment) 
Standard DDP (3–7 business days after fulfillment) UK only 
Express (1–3 business days after fulfillment)

Question 2

I emailed you and didn't hear back yet

Accepted Answer

Please allow up to 48 business hours for an email response.  Check your spam inbox to see if our response went there (sommesociety@gmail.com). We try to check our inbox daily, excluding holidays.

Question 3

I received the wrong item or size

Accepted Answer

We are so sorry! Please email us at sommesociety@gmail.com with a picture of the incorrect item/size. Please include your order number so we can cross-check it for you.

Question 4

My package was lost or stolen

Accepted Answer

Somme Society is not responsible for lost or stolen packages. Printful creates the shipping label when they ship the order, and they are responsible for shipping. Unfortunately, there is nothing we can do once the package leaves their warehouse as that is a carrier issue and you will have to submit a claim with the carrier.

Question 5

My order is damaged

Accepted Answer

We are so sorry! Please email us at sommesociety@gmail.com with a picture of the misprint or other issue. Please include your order number.

NOTE: before the graphic is printed, there is a pre-treatment solution that is applied and sometimes you might notice a tacky-feel or light discoloration of the design when you receive your item. Simply wash your garment, and this will remove any residue and your garment will look and feel normal. The solution enhances color vibrancy, wash durability, and stain prevention!

Question 6

My question is not listed here

Accepted Answer

Please email us at sommesociety@gmail.com.

FAQ

Frequently asked questions